2017 Annual Report to the community

 

From operations to job training to improving our customer experiences,

we are EVOLVING. We are harnessing change and working for a brighter future

in order to better serve the communities we call home.

 

OUR MISSION

To assist individuals with barriers to employment in making the transition to independence and self-sufficiency.

OUR VISION

Service excellence in developing human potential.

OUR PHILOSOPHY

We believe that work plays a critical role in our lives and forms the cornerstone of a person's relationships with others. Through the power and dignity of work, individuals are able to achieve both economic self-sufficiency and a productive role in society.

Meet The Winners: TELLING THEIR STORIES

Graduate of the Year Winner - Anthony Kester

Anthony Kester was referred to Goodwill Industries of Mid-Michigan by Michigan Rehabilitation Services for a Community Based Assessment to determine whether he was able to obtain and maintain competitive employment. Following his successful assessment, he entered Goodwill’s Job Development services program. 

 

Anthony earned both his GED and a Data Processing Certificate and previously worked at a print shop and a beet sugar company. When he started working with Goodwill he did not have a driver's license nor had he worked in a permanent position for two years due to his employment barrier and lack of transportation.

 

With assistance from Goodwill, Anthony applied for a position at Wal-Mart and a local fast food restaurant and was contacted the next day by the fast food restaurant for an interview. The day after that, Wal-Mart contacted him for an interview. Anthony went to both interviews and the fast food restaurant offered him a full-time job immediately after his interview, which he accepted. He has maintained his job at the fast food restaurant in a full time maintenance position and is willing to come in whenever needed. The fast food restaurant has a strict attendance and tardiness policy, which Anthony has had no problem meeting. He likes the work he is doing and being able to contribute to his own support. Anthony’s confidence has noticeably increased since obtaining his full time position.  He does not hesitant when speaking and sounds excited. His MRS counselor even made a comment about how much more confident he appears to be. 

Anthony lives with his/her sister and now pays her monthly rent. He has secured his driver’s license and bought a truck to drive. He is able to pay for everything he needs to live independently and has been able to save some money to help him get his own place. 

A.K. is satisfied with his job and plans on continuing to work. He has already achieved some of his goals, but his long-term future goal is to open a non-profit 

Achiever of the Year Winner - Affton Cross

Affton Cross was referred to Goodwill Industries of Mid-Michigan by Michigan Bureau Services for Blind Persons (MPBP) in January, 2017 to assess his readiness for competitive employment. He is a high school graduate and has attended one year at Baker College. Affton worked from 2002 until 2015 as a shipping and material handler until he could no longer work due to his disability.

 

At first, Affton had some difficulty getting around Goodwill’s Averill location, but his Goodwill  Workforce Development counselor worked with him to devised a plan to help him become more comfortable with his surroundings. At his workstation, Affton found ways of becoming faster and more efficient as he prepared clothing for sale in Goodwill’s stores.  

 

During his evaluation, Affton displayed an extremely positive attitude and a good work ethic, working productively at the workstation. He tracked the amount of clothes that were hung daily, and remembered that amount. He set daily personal goals for how many articles of clothing he could hang and always achieved and sometimes exceeded his goals. He never needed to have directions repeated and rarely made errors in his work. Paying attention to the details, Affton hung the proper amount per rack, all in the same direction and made sure zippers and buttons were fastened.

 

The assessment and work experience restored Affton’s confidence; he learned that he is able to work, follow instructions and overcome his disability.

 

Affton lives with his spouse, daughter and grandchild in their own home. He is able to care for himself, but relies on his spouse for transportation. Affton is hoping to secure competitive employment as he feels working would give him the opportunity to spend his days more productively. Until that time he is interested in doing some volunteer work and pursuing a prior activity as a DJ.

Graduate of the Year

Runner-Up:  Otto Guild

Achiever of the Year

Runner-Up:  

Kendra Thurston

Otto Guild was referred to Goodwill Industries of Mid Michigan by the Bureau of Services for Blind Persons for a 3-week Community Based Vocational Assessment in order to explore his opportunities for competitive integrated employment at The Rock Youth Development Center in Midland. His assessment was so successful that he was hired by and is still working for The Rock today. Otto is a high school graduate and has completed some classes at Delta College. He has worked as a Cabin Leader at Lions Bear Lake Camp every summer since 2011 and also participated in an internship at an assisted living facility where he helped plan activities for the residents. 

 

Due to his disability, Otto does not have a driver’s license so transportation was also a barrier to employment. He needed a job in Midland on the bus route with set times. He also wanted to continue taking college courses at Delta. When Goodwill Industries of Mid-Michigan offered to conduct his assessment at The Rock, he quickly agreed since he would be working with students and having a positive effect on their lives. 

  

Otto. has maintained his position at The Rock for over a year and is a valued member of their team. He helps provide positive after school activities for youth and is someone they can talk to when they are having problems. Otto is dependable, works well with the youth and goes the extra mile to ensure a positive experience for them. The Rock was trying to have themed weeks of activities and Otto suggested a week to expose the youth to what it is like to be blind. The Rock loved the idea and tasked him with planning all of the activities for the week, which he did successfully.

 

Otto continually works on improving himself.  He has transferred from Delta College to Northwood University where he is studying hospitality. He currently lives with his mother, but is able to pay for everything he needs to live independently. Once he completes all of his classes and has earned a degree,

he would like to pursue a position as an Event Planner. 

Kendra Thurston attended Hemlock High School and then the Transitions Center in Saginaw from 2015 to 2017 and lives at home with her mother and father. She does not have a high school Diploma but earned a Certificate of Completion when she was first referred to Goodwill Industries of Mid-Michigan by Michigan Rehabilitation Services (MRS) of Saginaw. 

 

Kendra helped volunteer at her dad's company but had no previous work experience before being referred to Goodwill for a 2-week pre-Employment Training Work Based Learning Experience in June 2017 at Goodwill.  During this experience, she was with a job coach and five other students throughout her shift and struggled to communicate other co-workers and overcome her shyness. However, she kept focused on her work which included processing, tagging and hanging clothing and household goods removing old items off shelves and racks. Kendra showed great work qualities such as attention to detail and motivation to complete assigned tasks, even when tedious or boring. Due to her disability, following instructions can be hard for her at times, but Kendra asked appropriate questions to clarify her tasks. 

 

Kendra’s performance led to a referral from Michigan Rehabilitation Services for a Community Based Assessment /On the Job Evaluation at HealthSource Saginaw in January, 2018. While at HealthSource she worked as an Activity Aide, assisting residents with breakfast and meals, transporting them to and from various activities, attending activities such as church events, games and musical events.  She successfully completed the assessment, which gave her the confidence to begin job placement services and interviewing. 

 

Kendra has a positive attitude, is willing to try any task and now excels with communication skills and social interactions. In less than a year, Kendra progressed from a fully supported work experience to a successful assessment in the community without supports and is now currently receiving job placement services for activity aide, dietary aide, or other related senior setting work positions.

Operations Employee

of the Year:  Ardis Tyson

Retail Employee

of the Year:  Jessica Hart

Our 2017 Operations Employee of the Year is Ardis Tyson. Ardis began his career with Goodwill in April, 2016 as a donation attendant and then transferred to our Warehouse as a plant production team member at the Outlet Center in early 2017.

 

He then moved on to work in both the household goods and new goods department. He has also helped out with the production of textiles and baling of cardboard when needed. Ardis is currently assigned to the new goods department full time.

 

Ardis is a great worker with a great attitude and a terrific smile. He is always willing to help and multi-task wherever needed at the Averill plant facility.

 

Congratulations, Ardis!

Retail Store of the Year:  

Birch Run

Goodwill’s 2017 Retail Store of the Year is our Birch Run store, located in Saginaw County within the Premium Outlets Mall in Birch Run. Birch Run produced a 12% sales increase during 2017 while keepings costs below budget, increasing donations and providing a great work site for our community services program.

 

At the Mall’s request, Goodwill’s Birch Run store was relocated within the shopping center during 2017. After the store’s reopening, Birch Run grew steadily to become our 4th largest store in 2017.  This growth has been possible in large part due to the outstanding customer service delivered by the store team.

 

Congratulations to store manager Jessica Harris and her Birch Run store team!

Jessica Hart, who has been an Assistant Manager at Goodwill’s Saginaw store for three years, was selected as the 2017 Retail Employee of the Year. She is an outstanding team member who interacts with customers and other store team members in a very friendly, positive manner. She is a great role model for other employees, offering help whenever she can, including rearranging her schedule or coming in on her days off to cover for other team members. She readily accepts any task or responsibility given to her. Jessica is very sales driven and actively and works hard to help the Saginaw store achieve its sales and other performance goals.

 

Jessica is also very active in community events and works with local organizations to spread Goodwill’s mission. She constantly thinks about ideas to increase donations and agency revenue as well as present our name and mission to the community in a positive manner.

 

Congratulations, Jessica!

Community Partner

of the Year:  

Fred Wydra Farmers Insurance Agency

The Fred Wydra Farmers Insurance Agency is located in Freeland, Michigan and is owned and operated by Fred Wydra. Since its inception in the spring of 2017, Mr. Wydra has been an enthusiastic partner of Goodwill Industries of Mid-Michigan. He is always more than willing to let us bring in program participants we serve to perform community-based assessments. 

 

Mr. Wydra’s agency is a great site for clerical and computer related evaluations, which are relatively difficult to find. During an assessment, he is very patient and encouraging to our program participants and makes both the participants and our staff feel comfortable and welcome. At the end of one program participant’s assessment, Mr. Wydra brought in donuts as a kind gesture to thank the program participant for the work that they did during their assessment.

 

Mr. Wydra has been willing to hire program participants as well. Goodwill approached him about a program participant who wanted to work from home making customer service-related phone calls. Mr. Wydra decided he could use some help setting up appointments with potential clients and that this could be done by someone working from home. Working with the counselor at the program participant’s referral agency, the Bureau of Services for Blind Persons, Goodwill made sure the person was a good fit for the position and that all of the necessary assistive technology was in place and was compatible with Farmer’s computer programs. 

In order to train for the position however, the program participant needed to work at the Agency location and was not able to work at home during the training program. Mr. Wydra was more than willing to work longer hours and keep his agency open later to accommodate this individual.  Unfortunately, the individual decided that the position was not a good fit.  Although Mr. Wydra was disappointed because he felt the individual would be able to do the job, he was very understanding and asked if we had other candidates who would be interested in the position. 

The Fred Wydra Farmers Insurance Agency exemplifies an ideal partner for Goodwill Industries of Mid-Michigan and we appreciate Mr. Wydra’s willingness to work with us and, most importantly, the individuals we serve.  

Graduate of the Year Winner:  Anthony Kester

Anthony Kester was referred to Goodwill Industries of Mid-Michigan by Michigan Rehabilitation Services for a Community Based Assessment to determine whether he was able to obtain and maintain competitive employment. Following his successful assessment, he entered Goodwill’s Job Development services program. 

 

Anthony earned both his GED and a Data Processing Certificate and previously worked at a print shop and a beet sugar company. When he started working with Goodwill he did not have a driver's license nor had he worked in a permanent position for two years due to his employment barrier and lack of transportation.

 

With assistance from Goodwill, Anthony applied for a position at Wal-Mart and a local fast food restaurant and was contacted the next day by the fast food restaurant for an interview. The day after that, Wal-Mart contacted him for an interview. Anthony went to both interviews and the fast food restaurant offered him a full-time job immediately after his interview, which he accepted. He has maintained his job at the fast food restaurant in a full time maintenance position and is willing to come in whenever needed. The fast food restaurant has a strict attendance and tardiness policy, which Anthony has had no problem meeting. He likes the work he is doing and being able to contribute to his own support. Anthony’s confidence has noticeably increased since obtaining his full time position.  He does not hesitate when speaking and sounds excited. His MRS counselor even made a comment about how much more confident he appears to be. 

Anthony lives with his sister and now pays her monthly rent. He has secured his driver’s license and bought a truck to drive. He is able to pay for everything he needs to live independently and has been able to save some money to help him get his own place. 

 

Anthony is satisfied with his job and plans on continuing to work. He has already achieved some of his goals, but his long-term future goal is to open a non-profit spiritual awareness center. 

Achiever of the Year Winner: Affton Cross

Affton Cross was referred to Goodwill Industries of Mid-Michigan by Michigan Bureau Services for Blind Persons (MPBP) in January, 2017 to assess his readiness for competitive employment. He is a high school graduate and has attended one year at Baker College. Affton worked from 2002 until 2015 as a shipping and material handler until he could no longer work due to his disability.

 

At first, Affton had some difficulty getting around Goodwill’s Averill location, but his Goodwill  Workforce Development counselor worked with him to devised a plan to help him become more comfortable with his surroundings. At his workstation, Affton found ways of becoming faster and more efficient as he prepared clothing for sale in Goodwill’s stores.  

 

During his evaluation, Affton displayed an extremely positive attitude and a good work ethic, working productively at the workstation. He tracked the amount of clothes that were hung daily, and remembered that amount. He set daily personal goals for how many articles of clothing he could hang and always achieved and sometimes exceeded his goals. He never needed to have directions repeated and rarely made errors in his work. Paying attention to the details, Affton hung the proper amount per rack, all in the same direction and made sure zippers and buttons were fastened.

 

The assessment and work experience restored Affton’s confidence; he learned that he is able to work, follow instructions and overcome his disability.

 

Affton lives with his spouse, daughter and grandchild in their own home. He is able to care for himself, but relies on his spouse for transportation. Affton is hoping to secure competitive employment as he feels working would give him the opportunity to spend his days more productively. Until that time he is interested in doing some volunteer work and pursuing a prior activity as a DJ.

 

BY THE NUMBERS

Community Impact

Goodwill Industries of Mid-Michigan serves over 700 clients annually. We operate 17 retail stores, 8 donation centers and 1 outlet center in 10 Mid-Michigan counties, which fund our employment training and other programs to put people to work. In 2017, we recycled more than 7.93 million pounds of material which otherwise would have ended up in community landfills.  *2017 annual report data

Those We Serve

Service Programs

Individuals Served

Placements

Vouchers Honored

Barriers to Employment

Blind   

Other Physical Disability

Learning Disability

Developmental Disability

Psychiatric and/or Emotional Disability

Other Disabling Condition

At-Risk Youth 

Offenders/Ex-Offenders

Other Disadvantaging Condition

Unknown or Unreported Barrier

736

707

  29

155

  15

  38

  63

  64

  64

  10

  20

208

386

126

Gender

Female                            314          

Male                                365

Ethnicity

White                               414          

Black/African-American  156

Hispanic Origin                 34

Other                                 15

Age

0-15                                     2

16-24                               243

25-34                               166

35-44                                 88

45-54                                 74

55 & Over                          58

2017 Financial Statement

The Community Gave to Goodwill

Contributions

Store Sales and Salvage

WFC Fees and Grants

Other

      Total Revenue

 

    6,677,790

  15,164,778

       721,317

       160,039

22,723,924

Goodwill Gave Back to the Community

Wages, Benefits, Taxes

Contributions Exp

Utilities

Rents

Insurance, Property Tax, Maint.

Depreciation

Supplies

Retail Goods

Other

      Total Expenses

 

    9,088,637

    6,621,839

       582,892

    1,635,613

    1,203,607

       340,155

       428,836

    1,462,595

    1,127,288

22,491,462

 
 
 

community partners

24/7 Fire Restoration

Abeantogo Coffee

Agri-Valley Communications, Inc.

Al Hanson Motors

Amazing Engraving

American Gasser

American Red Cross

Ameriprise Financial

Bad Axe Lanes

Baker College

Blue Water Youth

Boy Scouts Water and Woods Council

Brandon High School

Brew for You

Brown and Brown Insurance

Bureau of Services for Blind Persons

Burkhard Window Cleaning

Campbell Wood Products

Captain John's

Caro Chamber of Commerce

Carriage Town Ministries

Catholic Charities-Flint

Chase Bank

Cintas

Community First Initiative

Community Ventures

Consumer Servies, Inc

Courtney Manor

Covenant HealthCare of Saginaw

Davison Outreach East

Disability Works

Dollar General

Dollar Tree

Downtown Outreach Ministries

Easter Seals

Evangel Life Church

EZ Awareness by Design

Family Economic Security Project

Farm Bureau Insurance Agency

Farmers Market of Flint

Financial Group

First Merit Bank

Flint and Genesee County Chamber of Commerce

Flint Area Reinvenstment Office

Flint Job Corps

Flint Kiwanis

Flint MTA

Flushing H. S. Key Club

Food Bank of Eastern Michigan

Franklin Inn

Genesee Health System

Genesee Intermediate School District

Girl Scouts of America

Goyette Mechanical

Green Clean Bean

Hamilton Community Health Network

HealthPlus

Holiday Inn Express Birch Run/Frankenmuth

Hope Network 

Huron County Child Abuse and Neglect Council

Janitorial and Paper Supply Co.

Jersey Zone

Job Corps

Kettering University

Lapeer Chamber of Commerce

LDS Employment Resource Center of Oakland County

Linden High School

Majeski Party Store

Masud Labor Law Group

McDonald Food & Family

Meinhold's Car Wash

Metro Community Development

Michigan Association of Rehabilitation Organizations

Michigan Community Services, Inc.

Michigan Dept. of Health and Human Services

Michigan Rehabilitation Service

Moore Motors

Morley Companies

Motel 6

Mott Community College

Taylor Life Center

Treatment and Training , Inc

New Hope Valley

NorthGate

O'Reilly Auto Parts

Osentowski Farm Equipment

Pasta House

Peebles

People First of Genesee County

Pigeon Hardware

Pigeon Library

Poblanos Restaurant

Pride and Country Village

Prost Wine Bar & Charcuterie

Red Roof Inn

Ruth Mott Foundation

Safe and Active Genesee for Everyone-SAGE

Safe Haven House - Saginaw

Saginaw Animal Control Center

Saginaw Chamber of Commerce

Saginaw County Controllers Office

Self Serve Lumber

Shelter, Inc. - Oscoda

Sports Tees

Stardust Bowling

Student Learning Center East of Shiawassee County

Sullivan's Blackforest Brew Haus & Grill

Taco Bell

Talaski Plumbing & Heating

Team One Credit Union

The State Bank

Transitions Center of Saginaw

United Way of Genesee  County

University of Michigan-Flint

Vet Biz Central, Inc.

Walsh Meat

Water and Woods Council

Wellspring Lutheran Services

Wendy's Restaurant

Westcourt

Whaley Children's Center

Willowtree Restaurant

YMCA of Flint

YWCA of Flint

Membership

 

Joseph T. Batdorf

Ruben Burks

Daniel Cady

Edith Campbell

James E. Carlson

Jeffrey Collier

Eric & Caroline Ethington

Anne N. Gregory

Dennis and June M. Haley

Rosalind Hamady

Dr. Charles D. Hanson

Wen Hemingway

A. R. Hobson, Jr.

Grace Kleinpell

Gary Langdon

Olivia B. Maynard

Thomas B. Mudd

William H. Piper

John L. Riegle, Jr.

Kimberly Roberson

James R. Saule

Richard & Kim D. Skaff

Dr. & Mrs.Harold Steinman

Sally Stevens

Dr. Allen F. Turcke

Swartz Creek United Methodist Women

Rick Valley

Forrest W. VanValin

Arvid Waller

Paula Wangbichler

Robert Williams

David and Diane Wujciak

Thomas C. Yeotis

JoAnn & Paulus Kersten

Edward and Val A. Mitchell

Barbara J. Veasley

Goodwill Industries gratefully acknowledges the generous financial support during 2017 from:

 

Stella and Frederick Loeb Charitable Trust

Anna Paulina Foundation

Virkler Charitable Fund

Anonymous

© 2017 Goodwill Industries of Mid Michigan.

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Goodwill Industries of Mid-Michigan is a private, non-profit 501(c) (3) charitable organization, headquartered in Flint, Michigan serving ten mid-Michigan counties and is an Equal Employment Opportunity organization. Click here for our EEO statement >>